Description Service Advisors are generally responsible for managing the daily workflow of a vehicle service facility by documenting customer service needs to enable the facility’s technicians to correctly service the customer’s vehicle. This trade is not limited to automotive; instead it is also prevalent in truck and machinery repair facilities as well as other service facilities within the motive power sector.
Duties include:
Advising and scheduling service appointments for customers
Identifying mechanical problems by questioning the customer’s request for service
Preparing work orders
Handling customer complaints
Estimating the cost of repairs
Program Profile Automotive Service Advisor Profile(New program – Pilot project to start in March, 2010 and the launch date for regular delivery will be determined in the future)
Program Outline Automotive Service Advisor Program Outline(New program – Pilot project to start in March, 2010 and the launch date for regular delivery will be determined in the future)
Certification Challenge Application The Challenge Application Package for this trade will be developed once the pilot project is complete in June 2010. Over the next several months the ITA will be working with Industry Training Organizations and other Industry Partners to develop the Equivalency Application Packages for this trade. You may email or telephone the ITA Customer Service Department and provide your name, mailing address, and the name of your Trade if you wish to be placed on a waiting list for this Equivalency Package. An Application Package will be mailed to you as soon as it is available.
Equivalency Status Application The Equivalency Application Package for this trade will be developed once the pilot project is complete in June 2010. Over the next several months the ITA will be working with Industry Training Organizations and other Industry Partners to develop the Equivalency Application Packages for this trade. You may email or telephone the ITA Customer Service Department and provide your name, mailing address, and the name of your Trade if you wish to be placed on a waiting list for this Equivalency Package. An Application Package will be mailed to you as soon as it is available.
