Personal Information Record Request

What is meant by personal information?
Personal information means recorded information about an identifiable individual other than business contact information. Examples of personal information include an individual’s name, address, email address or telephone number. Other examples are available here.

Can I request to have my personal information corrected?
Under FOIPPA, you have the right to request access to your personal information that ITA has in its custody and/or under its control. You also have the right to request a correction to your personal information if you believe it includes an error or omission. If ITA does not agree with the proposed change to your personal information, you have the right to request that a note be added to your file. For inquiries about your personal information, contact ITA at

Can I request someone else’s personal information?
To request personal information about an individual other than yourself, you must obtain signed consent from the individual that the personal information relates to, or proof of authority that you can act on that person's behalf.  ITA may contact the individual whose personal information you are requesting, to verify that they consent to the release of their personal information to you.

How do I make a personal information request?
To make a personal information request, you can either complete ITA’s Personal Information Record Request form or you can submit your request in writing.

For written requests, please include the following information:

Your contact information (for example, name, address, phone number, email, etc.).
Detailed description of the personal information you are requesting. Please be specific and include date ranges if applicable.
Proof of consent or authority for the release of personal information of another individual if applicable.
Preferred method for receiving the record (for example, email, standard mail).

Once complete, email your request to or mail it to ITA.

Industry Training Authority
Attention: Manager, Privacy and Information Management
800-8100 Granville Avenue, Richmond, BC V6Y 3T6

When will I receive a response to record request?
Once ITA receives your request, ITA has 30 business days to provide you with a response, subject to any extensions permitted under FOIPPA.