COVID-19 Q&A for ITA Customers
Updated June 4th, 2020, 11:00am
ITA is responding to COVID-19 in alignment with the Ministry of Advanced Education, training providers, and following Ministry of Health advice. We thank all our training partners who are doing everything possible as we work together to continue supporting trades training, while minimizing the risk of exposure to the COVID-19 virus. We recognize these are uncertain times for all, and collectively we are working to do our best for students, faculty and our province. Given this situation and the unique learning requirements of trades training and apprenticeship programs, we continue to share information during this critical time.
Our priority is the safety of our staff and of all our customers, as we continue to provide services.
As this situation is evolving regularly, we'll update this document regularly.
Can I schedule or reschedule my exam?
Due to COVID-19, our exam venues are unable to host exams sessions and all future sessions are currently suspended until further notice. ITA is exploring options to resume exam sessions as soon as possible. Please continue to review this FAQ as we will provide updates when rescheduling will resume.
Is my exam going to be cancelled? Will that delay my certification?
We're working with the various training providers to ensure we can support apprentices through their examination process. If you are currently enrolled in a class with a training provider, please contact your institution regarding the status of your program and your exam. If you are scheduled at the ITA office, or at one of our monthly exam sessions, you will receive a call from ITA to advise you if your exam is cancelled.
Any apprenticeship pathways that require a final exam to complete out the pathway are still being scheduled. Please contact your training provider to confirm if your exam is still moving forward. In person training or testing will follow the current Provincial Health Officer (PHO) and BC Centre for Disease Control requirements as the minimum standard for health and safety: http://covid-19.bccdc.ca/
Exams scheduled at one of our monthly group sessions, ITA Richmond office, or one of our Service BC locations have been cancelled until June 30th.
Have program exams been waived?
Trade students who attended courses affected by COVID-19 ending March 17th and within March 17th - June 30th period. May not be required to write an SLE (standard level exam) or CofQ (certificate of qualification) exam to progress to the next level. Some practical exams are also included in this ruling, such as PC1 and PC2.
Are there still mandatory exams?
CofQ and IP exams that complete an apprenticeship have not been waived and need to be passed. Mobile crane, Tower crane and Parts person 3 exams are also excluded from the waiver. Finally, Endorsement exams for the following trades are also required for progression: Marine Electrician, Marine Fitter, Bench Person and MPAW.
What if I still want my progressive level certification (AST1, AST2, AST3, PC1, PC2, Parts and Warehousing 1 and Partsperson 2)?
If you are looking to obtain your progressive level Certificate of Qualification, please email the following information to firstname.lastname@example.org:
- First and last name
- Tradeworker ID number
- Trade and level of exam you are looking to write
- Training provider name that you completed the program with
- End date of your class
Our Completions team will be in contact with you to confirm that we have received your request, once ITA starts booking exams again, we will reach out and schedule your exam and confirm same with you.
If you have any questions please contact us at email@example.com.
What if I’m sick on the day I was scheduled to take my exam?
If you cannot attend an exam with your training provider, or another rescheduled session. Please contact customer service via firstname.lastname@example.org 778-328-8700; so we can document and discuss next steps.
Are you testing all of the invigilators for COVID-19 before they support an exam?
We’re following the PHO guidelines for any individuals who are assisting with exams.
If someone at my exam location later tests positive for COVID-19, will I be informed?
Yes. We expect that candidates will inform ITA if they develop symptoms after sitting an exam so we can inform the appropriate individuals, including health and safety organizations.
What if I recently wrote my exam at a post secondary institution and have now tested positive for COVID-19? Do I need to tell the school or does ITA tell them? How will the other apprentices that took the exam be notified?
Please tell your training provider immediately who will inform the appropriate individual(s).
I am an approved challenger and I’m worried that my challenge application will expire before I can schedule my exam.
All challenge applications with an expiration date of March 17th, 2020 or later will automatically be extended for one year. If your application expired before March 17th, 2020 please contact email@example.com to see if you qualify for an exception
I am an apprentice registered into a trade program that has an ITA standardized practical, will my upcoming practical be cancelled?
The ITA standardized practical assessment for Professional Cook 1 and 2 will be waived during this time. However, practical assessments for your final level certification will still be required for certification.
I am a challenger approved for a trade program that has an ITA standardized practical, will my upcoming practical be cancelled?.
Please contact the assessment agency or training institution responsible for your trade for more information. To find the assessment agency or training institution assigned to your trade, please review the challenge approval letter emailed you from the ITA.
I’m not sure if my trade has an ITA standardized practical as a completion requirement.
Currently, these trades require an ITA practical assessment for completion:
- Cook 3 (IP)
- Shipyard Labourer
- Climbing Arborist
What happens to my training if my school shuts down?
As the nature of training programs differ from one trade to another, training providers are doing their best to offer alternative delivery if possible, or future options for students to resume or continue their training if interrupted. Please contact your training provider or instructor for updates.
Will I get a refund if my training is cancelled?
This decision is with each training provider. Please contact your training provider.
Can I still come in to ITA's offices if I need to in person?
We currently have restricted access to our building and ITA's office are temporarily not open to the public. Please contact us by emailing firstname.lastname@example.org for any inquiries.
What should I do with my log book while the ITA offices are shut?
You can continue to mail us your log book. Please note, there may be delays in processing times. We're reviewing the situation daily and ask that you email email@example.com with any questions.
What will happen to my hours/training if my employer/school shuts down?
With regards to recording hours, we'll continue business as usual. You can go through Direct Access online or submit hours to us via email.
I'm scheduled to attend an ITA workshop in the next couple of weeks. Is it still happening?
ITA’s offices are closed to the public and we are currently working remotely. We are continuing to hold workshops and meetings through online technology wherever possible. We'll contact you if your workshop is cancelled or changed to an online meeting.
I attended an ITA workshop (WITT, WIC, Youth, etc.) and have come down with flu-like symptoms, who needs to be told this information? How does ITA tell the organization, employer, and other attendees?
Please contact firstname.lastname@example.org, and please also contact the host organization if the event was not located at ITA to let them know.
I'm a student attending a Youth program (Trades Sampler, Explore, Train in Trades) at a post-secondary institution. What is the impact on me?
While some post-secondary institutions suspended and/or postponed their trades programs, a number are planning to transition to alternative and online delivery where possible and will update affected students on these changes. Institutions are also working on grading out students in mid-stream through alternative program completion assessments. Please connect with your post-secondary liaison and discuss your status or schedule changes.
I'm a student scheduled to begin a Youth Trades Sampler or Explore between now and June – will the courses be cancelled?
Please check with your post-secondary liaison to determine class schedules. Some post-secondary institutions are transitioning to alternative delivery where possible for upcoming programs affected by school closures. As trades samplers have significant hands-on component built into the program, it may not be possible to provide an alternative program for all students.
What will happen to students who were scheduled to begin a Youth Train in Trades program between now and June?
Registrations for the February intake has been completed and schools will be paid the start payments for those students registered. Stay in contact with the post-secondary school to determine if the program may begin later. ITA is working on contingency plans with training providers to make up for paused/cancelled programs, more information will be shared as it becomes available.
Will the summer Tech-Ed Workshop for the Explore Trades Skills program scheduled for July 13-17 be cancelled?
At this point we're still accepting applications for registration and we'll continue to re-evaluate based on the advice from the provincial health department. We'll inform all districts and those who have registered for the workshop if plans change.
Will Explore Trades Skills programs be available online for those students who are currently in the program?
This is a school district decision to make, and ITA will work to provide support where possible.
Can Youth Work in Trades apprentices continue to work during school closures?
School districts will assess and determine if it is safe for their students to remain on work placements and apprenticeships during the school closure.
Can Youth Work in Trades hours still be submitted to ITA during this time?
Yes, ITA is maintaining operation and hours can be submitted as per usual process. For assistance, please contact email@example.com or firstname.lastname@example.org. Employers are also able to submit hours online via Direct Access. Here's a video tutorial: https://youtu.be/yjkUIamXmU4. Students won't lose hours they've worked based on the school closure.
Are school districts still able to register youth apprentices?
Yes, Dual Credit Management System will continue to accept registrations and our Youth team is working remotely but is still able to provide full support to school districts. Processing may take longer than usual.